A functional cost analysis of the card business’s value chain is performed, including 12 practical activities from the new accounts acquisition, card issuance and delivery of cards, customer service, risk control, and collection and portfolio recovery strategies. We provide insights into staff productivity and cost efficiency among different channels of new account placement, including telemarketing, field sales force, branches, and external sales channels. We periodically apply company best practice benchmarks to their credit card business performance to identify critical success areas and improvement opportunities. The assessment can be conducted quarterly, semiannual, or annual, bringing you valuable insights from leading international practices.

The development of an organizational structure more suited to the market dynamics allows more effective support to the strategies of your business. This project provides added value by increasing the ability of the issuing or acquiring bank to exceed the goals of productivity and efficiency. An evaluation of the organizational structure based on the value chain of 12 functions or business activities is carried out, facilitating the ability of directors to compete more successfully and overcome sales forecasts, revenue generation, and service levels.

The consulting services of GLOBAL PAYMENTS will help you create a more efficient and competitive organization that will better serve the needs of your cardholders. To achieve greater efficiency and effectiveness, issuers must improve resource allocation, the flow of processes, and personnel efficiency. Our commitment is to establish a continuous improvement process, starting with reviewing all the critical aspects of the value chain.

The process concludes developing an organization that operates at the first level of efficiency, positioned to change direction with market adjustments, achieving dramatic improvements in productivity, quality of services, and profitability. GLOBAL PAYMENTS CONSULTING will implement various tools to diagnose the bank card organization.